Exploring the use cases and feasibility of AR and VR-based training, in order to create a prioritisation framework, implementation strategy and roadmapf or a Utilities client.
How might we use immersive technology to upskill and train our employees?

Skills and tools:
Technology Strategy
Immersive Technology
User Interviews
Workshops

Overview

A utilities company has over 2000 employees that work in highly specialised and compliance heavy work. They are required to put safety first, with compliance training that is regulated by a third party. Our client was considering using immersive learning technologies to better improve the retention and access to important knowledge. However, they lacked the expertise to understand how they could assess the suitability of this technology.

Approach

We ran a number of stakeholder interviews and desktop research to further understand the training use cases and potential applications with technology. We prioritised the use cases and dug deeper into implementation costs in order to form a roadmap. I led the technical track, including implementation research.

7

customer interviews

$500,000

was approved to implement our suggested pilot.

Outcome

Co-developed the Immersive Learning strategy and validation framework, producing a number of educational and diagnostic assets for the client to assess different types of Extended Reality (i.e. AR, VR, MR) technologies to use in their internal training. The client has since used our prioritisation framework to successfully allocate a budget of $500k to create a VR learning experienced pilot.

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