Understanding the current recruitment processes, so we can better optimise the efficiency and provide a better experience.
How might we make it easier for teams to find suitable candidates?

Skills and tools:
Experience Evaluation
Customer Experience
Service Design
Process Mapping
Process Optimisation
User Interviews
Qualitative Research

Key stakeholder pain points

There were two challenge streams that I discovered:
Candidates would spend an awful amount of time in the recruitment process (sometimes up to 2-3 months, with little visibility around what the process looks like.).
Recruiters were often under-trained, under-resourced, and needed to do many tedious and manual steps.

Therefore the challenge statement I decided on addressing was: How might we make it easier for teams to find suitable candidates? How might we help candidates understand how they would contribute to SDSN Youth?

Challenge Streams

Stream 1 Marketing: Content uplift, aimed to address non-descriptive job descriptions and a lack of insight for what the roles actually entailed.

88% of volunteers/staff said their role was at least a little different to the job description they applied for
Average time spent in key early stages was 47 days in Video Interview/Questionnaire, 17 days in Feedback 1
In sum, quite a long time with no communication.

Stream 2 Recruiter: Process definition, addressed the process optimisation. The average recruitment process was 97 days with 61% taking over a month23% taking over two months.
There were 13 steps in the recruitment process, all done manually.

Stream 3 Automation: Templates & Pipeline, aimed to supplement my own findings with best practices from other companies. Because ultimately, I am not a recruiter by trade and another perspective would be beneficial to the design process.

98%+

reduction in time/internal step

85%

reduction in time between communication

10.8x

increased hire rate 10.8x

Outcome

Time reduction in the recruitment process
✓ Cut time required for our on-boarding and recruitment processes through process automation, from going from 3-4 minutes/step to <30 seconds [98%+ reduction in time needed/step]

Reduced time wait for candidates
✓ Questionnaire stage timeframe dropped from 47.4 days to 6.9 days
✓ Feedback stage dropped from 17 days to 2 days

More clarity in role marketing
✓ Hire rate increased from 2.5% to 27% - we were getting more candidates that had relevant experience, and therefore a larger percentage of candidates were being moved forward

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